Refund policy

Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

You’ll also need a receipt or proof of purchase.

To request a return, please contact us at:
contact@november-21.com

Returns should be sent to:
Victoria Kisel
Danziger Str. 73
10405 Berlin
Germany

Items sent back without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer.

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

We do not accept returns for:

If you have questions about your item, contact us before purchasing.

The fastest way to exchange an item is to return it and place a new order.

We will notify you once your return has been received and inspected.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since approval, contact us at:
contact@november-21.com